Comprehensive guide to transport options for seamless travel
City Center
Alnwick
6.7
mi
Airports
Newcastle (NCL)
43.3
mi
Carlisle Lake District (CAX)
91.4
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Spa Retreat
“The full-service spa offered an amazing treatment that left me feeling rejuvenated. The tranquility room provided a perfect escape with soothing ambiance.” view full review
Gourmet Dining!
“The dining experience was amazing. Each dish was beautifully presented and bursting with flavor, making every meal a gourmet delight.” view full review
Really good Accessibility
“As a below-knee amputee, I was amazed by the thoughtful accommodations, ensuring a comfortable stay without hassle.” view full review
Spotless Room!
“The room was immaculately clean and well-maintained, making it a cozy retreat to unwind after a day of adventures.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Free parking
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Baggage storage
Elevator
Sports & Fitness
Fitness center
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Board games
Children's menu
Spa & Leisure
Indoor swimming pool
Sun terrace
Garden area
Spa & wellness center
Sauna
Jacuzzi
Massage
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Chathill,
Alnwick,
United Kingdom,
NE67 5DN,
Northumberland
Map view
Chathill,
Alnwick,
United Kingdom,
NE67 5DN,
Northumberland
City landmarks
Preston Tower Preston Tower Off the A1 between Alnwick and Berwick upon Tweed
Preston Tower
1.3
mi
Church of St Maurice
1.0
mi
Farm House
The Armstrong Household & Farming Museum
1.5
mi
Grave
2.1
mi
12C Chapel
2.2
mi
Lime Kiln
2.2
mi
Church of Saints Philip and James
2.7
mi
Church of St James
2.8
mi
Embleton Tower
3.0
mi
Church of the Holy Trinity
3.0
mi
Reviews and Ratings
Reviews from guests about their experience.
78%
loved their spa retreat and can’t wait to return.
Beautiful architecture
Quality dining
Staffing issues
Neglected areas
7.8/10
Very good
Rooms
8.0
Location
9.2
Service
6.8
Dining
7.6
Guest reviews
7.8/10
based on 5 reviews
8.6
8.6/10 based on 1345 reviews
Penelope
United Kingdom,
February
2025
6.8/10
The hotel has a stunning building and location, creating a beautiful atmosphere. While the restaurant serves excellent food, I found the service to be lacking during my visit, especially at the spa, which was disappointing due to cleanliness issues. The staff were friendly but seemed overwhelmed, which affected the overall experience. Despite the potential, I left feeling that the establishment needs to focus on maintaining standards and improving service to truly reflect its luxurious offerings.
Rooms
7.0
The room was charming yet needed some TLC, featuring stained curtains and outdated fixtures. A mini safe or fridge would have been beneficial, especially for dog owners.
Service
6.0
The staff were friendly and eager to help, but it felt like there weren't enough of them on duty, which led to delays in service.
Location
9.0
The hotel is situated in a picturesque area, perfect for exploring the beauty of the countryside and nearby attractions.
Dining
8.0
Dining at the restaurant was a highlight with delicious options, but the experience was overshadowed by service issues where my order was incorrect and there were limited dining options for those with pets.
Facilities
5.0
The spa facilities did not meet expectations due to cleanliness and maintenance concerns, despite the lovely overall ambiance of the hotel.
Victoria
United Kingdom,
January
2025
9.2/10
I had a lovely weekend break at this hotel, with beautiful grounds and charming rooms. The dining experience was exceptional, particularly the dinner and breakfast options. However, there were issues with the gas supply affecting our first night's supper and the breakfast bacon being cold, which was disappointing given the high price point. Overall, the spa facilities and attentive staff made up for some of these inconveniences, but I feel there should have been compensation for the inconvenience we experienced.
Rooms
9.0
The room was spacious, clean, and comfortable, with modern amenities and a lovely deep bath in the bathroom.
Service
9.0
Staff were consistently professional and friendly, going out of their way to assist us throughout our stay.
Location
10.0
The hotel is set in beautifully maintained grounds, providing a peaceful and relaxing atmosphere.
Dining
8.0
The food quality was outstanding, with both the evening meals and breakfast receiving high praise, despite the cold bacon on the first morning.
Facilities
10.0
The spa facilities were luxurious and well-kept, enhancing the overall experience.
Nicholas
United Kingdom,
January
2025
7.6/10
I had a mixed experience at the hotel. The location is fantastic, close to Alnwick and Berwick, and the historical architecture of the hall is truly impressive. The room I stayed in was luxurious and spacious, which I really enjoyed. However, the customer service left much to be desired, as I had to actively seek assistance multiple times, which was frustrating. Overall, while the hotel has a lot of potential with its great amenities, the service definitely needs improvement.
Rooms
9.0
The Chipchase room was luxurious, spacious, and well-furnished, featuring a massive four-poster bed and a nice seating area.
Service
5.0
The service was lacking; I had to request assistance several times and felt it should have been more proactive.
Location
10.0
The hotel is ideally located for exploring Alnwick and Berwick, offering a beautiful escape from the hustle and bustle.
Dining
6.0
While the dining menu was diverse and the food quality was good, the service during meals was disappointing and slow.
Facilities
8.0
The spa facilities, including the pool, sauna, and Jacuzzi, were excellent and well-maintained.
Georgia
United Kingdom,
December
2024
6.4/10
This hotel has a stunning architecture and beautiful grounds, making it a picturesque spot for a getaway. However, the service seems to be lacking in staff, which affected our experience, and some areas felt neglected. Dining was enjoyable with great quality food, but this came at higher prices than expected. Overall, while there are charming aspects, improvements are definitely needed to enhance guest experience.
Rooms
6.0
The rooms were spacious but showed signs of wear and tear, needing some maintenance. Our room lacked basic amenities and was not properly serviced during our stay.
Service
6.0
The staff were generally friendly and attentive, yet they seemed overwhelmed with the number of guests. It clearly indicated a need for more hands on deck.
Location
7.0
Set in a picturesque part of Northumberland, perfect for those wanting to explore local attractions, though it could be better maintained.
Dining
7.0
Our dining experience was enjoyable, with excellent food quality, but the limited menu options, especially for dietary restrictions, were a drawback.
Facilities
6.0
The facilities are quite good, particularly the leisure areas, but some amenities need urgent updating to match the expectations of a spa hotel.
Beautiful architecture
Staffing issues
Christopher
United Kingdom,
December
2024
9.2/10
I had a wonderful weekend getaway at this beautiful hotel. The grounds are impeccably maintained, and the atmosphere was really inviting. The spa facilities were luxurious, offering a perfect blend of relaxation. Dining was a highlight, with exceptionally prepared meals, although there were some minor wait issues during service. Despite these small hiccups, it was a fantastic experience overall, and I can't wait to return!
Rooms
9.0
The room was spacious and very comfortable, offering a lovely view of the gardens, although I noticed a bit of dust in the corners.
Service
8.0
The service was mostly excellent, with friendly staff who made efforts to cater to our needs, although there were times when they seemed a bit short-handed, leading to some delays.
Location
10.0
Located in the stunning Northumberland countryside, the hotel is conveniently positioned for exploring attractions like Holy Island and the coast.
Dining
9.0
Dining was exceptional, with a varied menu that exceeded my expectations, although the service was slower than I would have liked on our first night.
Facilities
10.0
The spa facilities were top-notch, clean, and inviting; the pool area provided a lovely spot for relaxation after a day of exploring.
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